Please read the Terms and Conditions carefully and ensure that you understand them before registering for the Subconscious Programming Certification program, with the Inner Self  Mastery™ protocol.

I am so pleased you have chosen to attend our Subconscious Programming with Inner Self Mastery Protocol™ (the ‘Method’) training and certification programme (the ‘Programme’).

Subconscious Programming with Inner Self Mastery™ Protocol (ISM™) Certification Terms and Conditions

I am so pleased you have chosen to take part in the Programme. Please read the following important Terms and Conditions, confirming your agreement to them.

This agreement sets out:
• your legal rights and responsibilities;
• my legal rights and responsibilities, and
• certain key information required by law.
The intention is to bring clarity to our relationship, protect both you, me and the Programme and take care of the legal matters so you can make the most of your participation in the Programme.

Following successful completion of the Programme, I shall be happy to welcome you as a valued licensee. The purpose of this agreement is to set out clearly the arrangement between us so that we both understand our respective responsibilities and we can enjoy our respective rights fully. In particular, it will help you to understand all the resources available to you and what you can do with them and help me to protect my brand and the goodwill I have created.

In this agreement:
• ‘I’, ‘me’ or ‘my’ means Eda Hardy trading as Master Your Future Ltd, founder of the Programme; and
• ‘You’ or ‘your’ means the person or organisation wishing to arrange participation in the Programme
• If you have queries about any aspect of this agreement, please contact me by email eda@masteryourfuture.co.uk

Background
I provide training to Business owners in Subconscious programming with the Inner Self Mastery Protocol ™. This Programme is designed for business and professional use. However, if you are purchasing as an individual acting outside your business or profession, any statutory consumer rights which cannot be excluded by law will still apply where relevant.

I have developed the Programme as set out in Schedule 1 and the Method and I own the related Trade Marks and Intellectual Property Rights.

Following your successful completion of the Programme, I am willing to appoint you as Licensee of the Method on the terms of this agreement and to provide service under the Method and use the Licensed IPR and Materials subject to the terms of this agreement.

0-Summary of Agreement

By enrolling in the Subconscious Programming Certification Programme with the ISM protocol and pursuing accreditation, you are entering into a licensing agreement that permits you to use the Inner Self Mastery™ Protocol professionally upon successful certification. This agreement sets out the conditions under which certification is granted and maintained, including your responsibility to uphold professional conduct, respect communication boundaries, and comply with all assessment, submission, and payment terms. Continued access to programme benefits, community platforms, and the right to use the ISM Protocol name is dependent on full compliance with these terms.

1 Definitions
1.1 In this agreement:
Confidential Information means any information one party supplies to the other which it reasonably expects to be kept confidential, including but not limited to client lists, contacts, financial data, sales data, supply sources, business opportunities for new or developing business, plans and models, or trade secrets.

This agreement sets out the terms and conditions for enrolment, participation, certification, and the ongoing licence. See Schedule 3 for a full breakdown of post-certification benefits.

Intellectual Property means copyright, patents, know-how, trade secrets, the Trade Marks, trade names, design rights, rights in get-up, database rights, domain names and all similar rights and, in each case:
(a) whether registered or not;
(b) including any applications to protect or register such rights;
(c) including all renewals and extensions of such rights or applications;
(d) whether vested, contingent or future;
(e) to which I am or may be entitled; and
(f) wherever existing.

Licensed IPR means the Intellectual Property Rights in the Method and the Materials, including the Trade Marks and the copyright in the Materials.

Initial Period means the period set out in clause 6.1

Extended Term means the period set out in clause 6.3

Materials means the materials I share with you to assist in your providing services using the Method, including those set out in Schedule 2 and includes all updates, changes and additions to those materials that are made available by me from time to time.

Named Individual means the person who registers for and participates in the Programme, as confirmed in the booking confirmation or enrolment email.;

Trade Marks means the trademarks set out in Schedule 2: Trade Marks

• Schedule 1 — Programme Specification
• Schedule 2 — Trade Marks
• Schedule 3 — Ongoing Yearly Licence Fee and Benefits

2 Introduction
2.1 If you sign up for my certification services (‘services’) you agree to be legally bound by this agreement, including its schedules.
2.2 When signing up for my services or using any resources, you also agree to be legally bound by:
2.2.1 my website terms of use and privacy policy; and
2.2.2 additional specific terms which apply to my certification services, for example as set out by me in email correspondence between us.
All these documents form part of this agreement as though set out in full here.

2.3 Agreement and order of priority

By registering for, paying for, accessing, attending, or participating in the Programme, you confirm that you have read, understood and agreed to this agreement, including all payment, refund, cancellation, chargeback, intellectual property, conduct, communication, certification and licence terms.

If there is any conflict between this agreement, the checkout terms, payment page, invoice, email agreement, service description, or my general website terms, the following order applies:

(a) any written agreement signed by both parties
(b) the checkout terms accepted at the time of purchase
(c) this ISM Certification agreement
(d) the relevant service or programme description
(e) my general website terms and conditions
(f) any general website wording

3. Carrying Out the Services

3.1 I will deliver the Programme with reasonable care and skill.

3.2 I will provide the Programme as outlined in Schedule 1: Programme Specification. This includes pre-recorded modules, live group Zoom calls, and assessments.

3.3 I will support your learning through the agreed channels (e.g. group calls, Facebook group) during the live training period and for 12 months after you finish the training.

3.4 Recording, consent and use of materials

I may record sessions, group calls, training sessions, mentoring sessions, testimonials, or any part of the Programme.

I will usually ask for verbal confirmation before recording or before using any recording publicly. If you do not agree to being recorded or included in any recording, you must tell me at the time and switch off your camera.

By joining and participating in any session, you acknowledge and agree that:

(a) sessions may be recorded
(b) your voice, image, participation and contributions may be captured
(c) if your camera is switched on during a recorded session, this will be treated as your consent to being recorded and to the use of that recording for training, educational, business and marketing purposes, including use on websites, social media platforms, and video platforms such as YouTube

If you do not wish to appear in any recording, it is your responsibility to switch off your camera, notify me at the time, or choose not to participate in recorded sessions.

I reserve the right to use recordings, extracts, and materials for the purposes set out above without payment to you, further approval, or additional consent, provided these terms have been accepted and you had the option to switch off your camera.

Where appropriate, I may edit or anonymise content.

By participating in sessions, you confirm that you understand and agree to these terms.

3.5 I will make reasonable efforts to reschedule any sessions disrupted by events outside of my control, such as illness, internet outages, or public health concerns. In such cases, I will inform you of the situation and proposed alternatives.

3.6 If we planned to do a session in person, I may move it online if I believe it’s necessary or better for the group. There won’t be a refund or reduction for this.

3.7 I reserve the right to modify the Programme content, materials, and schedule where necessary. Any material change will be communicated in advance where possible.

3.8 We process your personal data in accordance with UK GDPR requirements. Your data will be used only for programme delivery, certification management, and legitimate business communications. You have the right to access, correct, or request deletion of your personal data. See our Privacy Policy for full details.

3.9 Disputes

Any disputes will first be addressed through my internal complaints process.

If the matter cannot be resolved, either party may take court proceedings in accordance with clause 16.

This agreement is governed by the laws of England and Wales.

4 Your responsibilities
4.1 You will pay the price for the Programme as set out in clause 5.2 and any written payment agreement confirmed between us by email at the time of booking.
4.2 You will provide me with such information and assistance (and ensure any information is complete and accurate) as I reasonably need to provide the services.
4.3 You acknowledge that deciding to follow through on any study or practice set out in the Programme, is exclusively your responsibility. For this reason, although I fully expect great results to come from the Programme, I cannot guarantee any specific outcomes or that all practitioners will achieve the same results. The results are entirely dependent on your commitment and the effort you put into the Programme and any actions we agree.

4.4 No guarantee- Completion of the Programme does not guarantee certification, accreditation, professional recognition, client results, income, business growth, employment, referrals, or permission to practise in any particular country, profession, regulatory body, or insurance framework.

You are responsible for checking any professional, legal, insurance, regulatory, tax, visa, employment, or practice requirements that apply in your own country, state, province, profession, or jurisdiction

5 Charges and payment
5.1 I am not VAT registered; therefore, VAT is not currently applicable to any prices quoted. My prices are exclusive of VAT.
5.2 The price for the Programme is the fee confirmed to you in writing at the time of booking. This may be communicated via the sales page, landing page, checkout page, invoice, email confirmation, or any other written confirmation provided by me at the time of your enrolment. The Initial Licence Fee payable upon certification is £350, as set out in clause 7.1.

5.3 Refund and cancellation policy

This refund and cancellation policy applies specifically to the ISM Certification Programme and takes precedence over my general training refund terms where applicable.

By making payment, including by bank transfer, you confirm that you have read, understood and agreed to this refund and cancellation policy prior to purchase.

If I cancel the Programme, other than due to your breach of this agreement, I may offer you a place on the next available training or provide a refund for any elements of the Programme you have paid for and not received.

If you cancel your place on the Programme, the following terms apply:

(a) More than 60 days before the Programme start date: refund minus a £50 administrative fee.

(b) Between 31 and 60 days before the Programme start date: 75% refund minus a £50 administrative fee.

(c) 30 days or less before the Programme start date: no refund will be given.

(d) Any bank fees or payment processing charges, including Stripe, PayPal or similar provider fees, will be deducted from any refund.

(e) The Programme will only proceed if the minimum number of participants is met. If I cancel the Programme for this reason, a full refund will be issued.

(f) Original booking date and transfers
Where you transfer, reschedule, or move your place to a future Programme, your original booking date will apply for all cancellation and refund purposes.

Cancellation periods are calculated from the original Programme date booked, not the rescheduled date.

A transfer or reschedule does not create a new cancellation period or new refund entitlement.

Transfers are provided as a goodwill option and do not create any right to cancel or receive a refund outside the original terms.

In all other circumstances, payments are non-refundable. This includes where you choose not to attend, do not complete the Programme, do not submit certification work, do not pass assessments, do not access materials, or choose not to continue.

Payment is for the Programme as a whole and not for individual sessions, modules, calls, assessments, resources, or materials.

Where a payment plan is agreed, this is not a subscription or pay-as-you-go arrangement. You commit to paying the full Programme fee in instalments, and the full amount remains due whether or not you participate in or complete the Programme.

This clause does not affect any statutory rights which cannot be excluded by law.

5.4 Payment methods

Payment is via bank transfer, PayPal, Stripe, or any other payment method agreed in writing.

5.5 Bank transfer payments

Where payment is made by bank transfer, payment constitutes acceptance of this agreement.

By making payment, you confirm that you have read, understood and agreed to this agreement, including all payment, refund, cancellation and chargeback provisions.

You acknowledge that you had the opportunity to review this agreement prior to making payment.

No Programme place, training access, materials, services, certification process, assessment, or licence benefit will be confirmed until payment has been received in full or as otherwise agreed.

I reserve the right to refuse or cancel any booking where payment is made without prior agreement.

Proof of payment, email correspondence, booking confirmations, attendance records, access records, portal activity, and service delivery records may be relied upon as evidence of agreement in the event of any dispute.

5.6 Suspension for non-payment

If any payment is missed, disputed, reversed, charged back, or remains unpaid, I may suspend access to the Programme, sessions, training, portals, materials, communities, certification process, assessments, licence benefits, bonuses and support until all outstanding amounts are paid in full.

5.7 Chargebacks, disputes and legal recovery

You agree not to raise or threaten any chargeback, payment dispute, bank reversal, PayPal dispute, Stripe dispute, card dispute, or similar claim without first contacting me in writing and giving me a reasonable opportunity to resolve the matter.

Where you have received access to any services, sessions, digital materials, training, resources, recordings, templates, bonuses, assessments, portal access, group access, certification materials, licence benefits, or support, you agree that attempting to recover funds through a chargeback or dispute on the basis of non-receipt, unauthorised transaction, dissatisfaction, change of mind, non-completion, failure to pass assessment, or any similar reason that does not reflect the facts will be treated as a breach of this agreement.

If any payment is reversed, disputed, withheld, or recovered through Stripe, PayPal, your card provider, your bank, or any other payment provider, I reserve the right to:

(a) suspend or terminate your access to all services, Programme materials, portals, communities, recordings, calls, assessments, certification processes, licence benefits, resources and support
(b) require full immediate payment of any outstanding balance
(c) recover the disputed or reversed amount from you
(d) recover any associated costs, including payment provider fees, bank fees, administrative costs, legal costs and court fees
(e) rely on this agreement, your agreement at checkout, payment records, attendance records, access records, correspondence, portal activity, assessment records and service delivery records as evidence in any dispute or court proceedings
(f) take legal action through the courts of England and Wales to recover all sums owed

Where a payment remains unpaid following a dispute, reversal, or chargeback, I reserve the right to pursue recovery through appropriate legal or debt recovery processes. This may include sharing relevant information with professional advisers, payment providers, banks, courts, or debt recovery agents for the purpose of recovering the outstanding amount.

Failure to resolve outstanding payments may result in the matter being escalated, which could affect your financial standing where permitted by law.

This clause does not affect any statutory rights which cannot be excluded by law.

Stripe dispute guidance specifically asks for proof that the customer agreed to terms, cancellation, and refund policies at checkout, and PayPal asks for evidence that intangible goods or services were delivered or accessed.

5.8 Consumer cancellation right. If you are a consumer purchasing online, you have the right to cancel this agreement within 14 days of the date the contract is formed without giving a reason. However, if you request and are granted access to the Programme, digital materials, portal, or any part of the services within that 14-day period, you acknowledge that your right to cancel may be lost in respect of those digital services already delivered. To exercise your right to cancel, please contact me in writing at eda@masteryourfuture.co.uk within 14 days of your booking confirmation

6. Licence

6.1 Under the terms of this agreement, following the successful completion of the Programme (subject to my assessment), and subject to your payment of the Licence Fee, I grant you a non-exclusive licence as outlined in this clause (Licence) for a period of 12 months from the date of your certification (Initial Period). The Licence permits:

6.1.1 You, as the Named Individual, to use the Inner Self Mastery Protocol™ (the Method) when providing services to your clients;
6.1.2 You to practice under the Trade Marks;
6.1.3 The advertising, promotion, and marketing of your services as a certified practitioner of the Method; and
6.1.4 The use of the Licensed Intellectual Property Rights (IPR) and Materials in accordance with this agreement.

6.2 Unless terminated earlier in accordance with the terms of this agreement, the Licence shall automatically renew upon the expiry of the Initial Period for a further 12 months (Extended Term), subject to the payment of the Extended Term Licence Fee, as outlined in clause 7.

6.3 Each Extended Term will automatically renew for a further period of 12 months unless either of us terminates this agreement by giving one month’s written notice to the other no later than one month before the end of the current term.

6.4  Upon successful completion of all certification requirements, you must pay the first-year licence fee of £350 within 7 days in order to activate your certified status and receive ongoing benefits. Without payment, your accreditation and access to practitioner resources and client-facing materials will not be granted. The licence fee is non-refundable once paid. See Schedule 3 for details of what the licence includes.

6.5 Licence renewal and cancellation

The licence is renewed annually unless cancelled in accordance with this agreement.

You must cancel in writing at least one month before the renewal date if you do not want the licence to renew.

Cancellation stops future licence renewal only. It does not create a refund for any licence fee already paid, except where required by law.

If the licence is not renewed, cancelled, suspended, or terminated, you must immediately stop using the Method, Trade Marks, certification title, practitioner materials, practitioner benefits, and any wording that suggests you are currently certified or licensed.

7. Licence Fees

7.1 Upon the successful completion of your training, you will be required to pay the Initial Licence Fee of £350.

7.2 For each renewal period, you will pay an annual licence fee, currently £350, payable in advance.

7.3 Annual fee adjustments

The annual licence fee may be adjusted with at least 90 days’ written notice. Any increase will be limited to the lower of:

(a) 5% per annum; or
(b) the UK Consumer Price Index inflation rate plus 2%.

All payments will be made:

7.4.1 By bank transfer to my designated bank account, as notified to you; or

7.4.2 By such other means as notified by me from time to time.

7.5 If you are late in making any payments, interest will be payable on all overdue sums owed by you under this agreement at a rate of 4% per annum above the base rate of HSBC Bank plc. Interest will accrue on a daily basis and apply from the due date for payment until actual payment is made in full.

7.6 Additional Details
For a full breakdown of the Ongoing Yearly Licence Fee and the exclusive benefits included, please refer to Schedule 3 of this Agreement.

8 Rights and Obligations as Licensee

8.1 This clause sets out your rights and obligations as a licensee of the Method following successful certification and payment of the Initial Licence Fee
8.2 During the term of your licence, you agree and undertake to ensure the Named Individual complies with the following obligations;
8.2.1 to comply with all laws and regulations applicable to your business;
8.2.2 not to conduct your business in a way or allow anything to be done which does or may bring the Method or Licensed IPR or my brand generally into disrepute or have a negative effect on them in any way;
8.2.3 not to modify the Materials in any way without my prior written agreement;
8.2.4 not to make any misleading promises or guarantees in respect of the Method;
8.2.5 to comply with the Guidelines.
8.2.6 to use the following hashtags whenever you mention the Training or the Program on Instagram or elsewhere online where hashtags can be used: #innerselfmastery #innerselfmasterywitheda
8.2.7 to obtain insurance with a reputable insurance company against all normal risks for your business, details of which to be provided to me upon request.

8.3 You shall indemnify and hold harmless Eda Hardy, Master Your Future Ltd, and their representatives from and against any and all claims, losses, damages, costs, and expenses (including reasonable legal costs) arising from or in connection with your use of the Method, your provision of services to clients, or any breach of this agreement by you.

9 Intellectual property
9.1 The Method as delivered under the Programme is protected by copyright and other intellectual property rights.
9.2 If I provide you with any materials (including the Materials set out in Schedule 2), whether digital or printed, any intellectual property in those materials belongs to me and is an integral part of my brand and my unique training methodology.
9.3 Unless specified otherwise in Schedule 2 you can only use the Materials for your own internal business use and may not share them with third parties.
9.4 You acknowledge that all rights in the Licensed IPR belong to me and that you may only use the Licensed IPR as specified in this agreement.
9.5 You may only use the Method in accordance with the licence granted under this agreement. You may not teach, train others in, license, replicate, share, copy, adapt, monetise, or create derivative training programmes based on the Method, Materials, processes, scripts, frameworks, forms, questions, assessments, or systems without my prior written permission. Any unauthorised use will be treated as a material breach of this agreement and may result in immediate termination under clause 14.2.1 and legal action.
9.6 For the avoidance of doubt, without my prior written authority, you are not permitted to;
(a) deliver any training in my methods, processes or systems to a third-party individual or organisation;
(b) provide details of my methods, processes or systems to, a third-party individual or organisation;
(c) repurpose in whole or in part my methods, processes or systems to create and deliver your own training services.
9.7 You will:
9.7.1 not take or authorise any action whereby the Trade Marks (or my goodwill or reputation in them) or other Licensed IPR might be jeopardised or invalidated;
9.7.2 at my request and expense, assist me in applying to protect or maintaining the validity and enforceability of the Trade Marks and other Licensed IPR;
9.7.3 use the Method solely under my Trade Marks and no other name or mark;
9.7.4 use the Licensed IPR only in relation to the Method and in accordance with my instructions from time to time;
9.7.5 not modify the Materials in any way without my written permission;
9.7.6 comply with my requirements from time to time in relation to the use and presentation of the Trade Marks, the Materials and our branding, to include but not limited to their use on your website, social media channels and all promotional materials and ensure you comply at all times with any Brand Guide I provide to you from time to time;
9.7.7 not without my prior written agreement: (i) register or apply to register; or (ii) use, any trade mark, company, business or domain name which contains, or is the same as or similar to, the Trade Marks; and
9.7.8 on discovering any actual or threatened infringement of the Trade Marks, notify me in writing as soon as possible.
9.8 Should you become aware of any unauthorised access to the materials provided to you, or of any unauthorised use of my methods, processes or systems, you agree to notify me immediately by email.
9.9 Recordings may be used within the Programme, training library, student portal, educational materials, future training delivery, and for the purposes set out in clause 3.4. Any use of recordings will be subject to the recording, consent and use of materials clause in this agreement.
9.10 Your obligations under this clause will continue after termination of this agreement.

10 No Warranty
10.1 Although I have every belief that your use of the Method and Programme will be highly beneficial to your business, I cannot make any legal warranty or give any representations to how the Method or Programme will perform for you and your business.

11 How we may use your personal information
11.1 We shall use the personal information you give to us to:
11.1.1 provide the services;
11.1.2 process your payment for the services; and
11.1.3 inform you about any similar products and services that we provide (though you may stop receiving this information at any time by contacting us).
11.2 We shall not give your personal information to any third party unless you agree to it.
11.3 See the privacy policy here (https://masteryourfuture.co.uk/privacy/)for full details of how we use your personal information.
11.4 Practitioner listing- Upon successful certification & accreditation process and payment of the relevant licence fee, I may offer you the option of being listed as a certified practitioner on my website.

If you choose to be listed, you consent to me displaying your name, business name, photograph, website link, location, biography, and any other listing details you provide. You may request removal or correction of your listing at any time by contacting me in writing.

12 Confidential information
12.1 Where you participate in group training sessions, you agree to keep strictly confidential any information shared by participants in those group sessions and not to share it with any third parties. You will not use the Confidential Information of any participant of a group session for your own benefit except with the explicit consent of that participant.
12.2 The obligations in clause 12.1 will not apply to information which:
12.2.1 has ceased to be confidential through no fault of either party;
12.2.2 was already in the possession of the recipient before being disclosed by the other party; or
12.2.3 has been lawfully received from a third party who did not acquire it in confidence.
12.3 Your and my confidentiality obligations under this clause will continue after termination of this agreement.
12.4 You will not use any Confidential Information for profit or for your own benefit in any way.

13 Resolving problems

13.1 In the unlikely event that there is a problem with the services, please contact me as soon as possible and give me a reasonable opportunity to sort out any problems with you and reach a positive outcome.

13.2 I may at my option vary or re-perform the services if there is a problem and the terms of this agreement will apply to any re-performed services.

13.3 Formal complaints process

If you have a complaint about the Programme, certification process, assessment, licence, or any aspect of my services, please follow the process below:

(a) Submit your complaint in writing by email to eda@masteryourfuture.co.uk, setting out clearly the nature of your complaint and the outcome you are seeking.

(b) I will acknowledge receipt of your complaint within 5 working days of receiving it.

(c) I will investigate your complaint and provide you with a full written response within 28 days of acknowledgement. If I require additional time, I will notify you in writing before the 28-day period expires and give you a revised timescale.

(d) If you are not satisfied with my response, you may request a final review by contacting me in writing within 14 days of receiving my response.

(e) If the matter remains unresolved following my final review, and you are a consumer, you may be entitled to refer your complaint to an alternative dispute resolution (ADR) provider. I will provide details of an appropriate ADR scheme upon request where one is applicable to your circumstances.

13.4 Nothing in this agreement affects your statutory rights.

14 Agreement Termination
14.1 This agreement will end either at:
14.1.1 the end of the Programme (if you do not successfully pass the Programme); or
14.1.2 the expiry of the Initial Period or Extended Term, in accordance with clause 6.
14.2 Either you or I may terminate the services and this agreement immediately if:
14.2.1 the other party commits any material breach of the terms of this agreement or a services description and, in the case of a breach capable of being resolved, the breach is not resolved within 30 days of a written request to do so. The written request must expressly refer to this clause and state that this agreement will be terminated if the breach is not resolved; or
14.2.2 the other party commits or threatens to commit or is threatened with any act of insolvency under the Insolvency Act 1986.
For the purposes of this clause, any breach by you of the rules governing your participation in my Facebook Group or any other group hosted by me on another social media platform, constitutes a material breach of this agreement which is not capable of being resolved.

14.3 If I decide in my reasonable discretion that we are not a good fit, that you are not suitable to continue with the Programme, or that your conduct creates risk, disruption, reputational harm, safeguarding concerns, or a breach of professional standards, I may suspend or terminate your access to the Programme, community spaces, support, certification process, assessments, licence benefits, and materials.

Where termination is not due to your breach, misconduct, non-payment, or failure to comply with this agreement, I may provide a partial refund for any elements of the Programme you have paid for in advance and have not received.

Where termination is due to your breach, misconduct, non-payment, or failure to comply with this agreement, no refund will be due except where required by law.

14.4 If this agreement terminates it will not affect my right to receive any money which you owe to me under this agreement and it will not operate to affect any provisions that expressly or by implication survive termination.
14.5 You will remain open-minded towards the techniques and approaches used, such as EFT (Emotional Freedom Techniques) and NLP (Neuro-Linguistic Programming), and you will not disrupt the positive atmosphere of any group training or coaching sessions. This includes refraining from engaging in any form of insulting or rude behaviour towards other participants or the facilitator. If your behaviour is deemed unreasonable, disruptive, or disrespectful, in this case, I reserve the sole right to remove you from the session and certification program immediately without providing any refund for the remaining portion of the session or certification program.

15 Limit on my responsibility to you
15.1 Except for any legal responsibility that I cannot exclude in law (such as for death or personal injury), I am not legally responsible for any:
15.1.1 losses that:
(a) were not foreseeable to you and me when the agreement was formed;
(b) that were not caused by any breach of these terms on my part;
15.1.2 loss of business, loss of profits, loss of management time and loss of business opportunity.
15.2 My total liability to you is limited to the price paid by you for the services.

16 Disputes
16.1 I shall try to resolve any disputes with you quickly and efficiently.
16.2 If we cannot resolve a dispute, any court proceedings relating to this agreement, payments, refunds, chargebacks, certification, licence rights, intellectual property, reputational harm, disputes, unpaid balances, or recovery of funds will be brought in the courts of England and Wales, unless applicable consumer law requires otherwise.
16.3 The laws of England and Wales will apply to this agreement.

16.4 Non-disparagement and public statements

In the event of a dispute between us, both you and I agree not to make or publish any false, misleading, defamatory, or harmful statements about the other, including on social media, websites, forums, review platforms, or in any public or private communication.

This includes, but is not limited to:

(a) statements that are untrue or presented in a misleading way
(b) statements intended to damage reputation or business
(c) sharing confidential or private information
(d) encouraging others to harm the reputation or business of the other party

Nothing in this clause prevents either party from:

(a) expressing honest opinions based on genuine experience
(b) raising legitimate complaints through appropriate legal or regulatory channels
(c) complying with any legal obligation

If a party breaches this clause, the other party reserves the right to:

(a) request immediate removal or correction of the statement
(b) rely on this clause in any legal proceedings
(c) take legal action for defamation, reputational damage, or financial loss where applicable

16.5 International clients- If you purchase, access, or use the Programme from outside the United Kingdom, including but not limited to the United States, Canada, Europe, Australia, or any other country, you agree that this agreement is governed by the laws of England and Wales.

You also agree that any dispute, claim, chargeback, payment recovery, certification issue, licence issue, intellectual property issue, or legal proceedings arising from your purchase, payment, access to the Programme, certification, licence, or use of the Method will be dealt with in the courts of England and Wales, unless applicable consumer law requires otherwise.

17 Entire agreement
17.1 These terms constitute the entire agreement between us in relation to your participation in the Programme. You acknowledge that you have not relied on any statement, promise, assurance or warranty given by or on behalf of me which is not set out in these terms and that you shall have no claim for innocent or negligent misrepresentation or negligent misstatement based on any statement in this agreement.

18 Professional conduct and feedback standards

18.1 Professional standards

By joining the Programme and/or using the Inner Self Mastery™ Protocol, you agree to maintain respectful, professional and lawful conduct at all times, both privately and publicly.

This applies to your communication with me, my team, fellow students, clients, referral partners, and any online or offline spaces connected to the Programme.

18.2 Unacceptable conduct and unreasonable communication

Unacceptable conduct includes, but is not limited to:

(a) abusive, threatening, harassing, discriminatory, defamatory, or misleading communication
(b) hostile, aggressive, or repeatedly accusatory communication
(c) conduct that disrupts the Programme or learning environment
(d) sharing confidential, private, or misleading information about the Programme, students, clients, or me
(e) attempting to pressure, intimidate, manipulate, or repeatedly challenge agreed assessment, payment, certification, licence, or Programme terms outside the formal review or complaints process
(f) behaviour that causes or is likely to cause reputational, financial, operational, or emotional harm to me, my business, the Programme, students, clients, or the Method
(g) persistent, excessive, repetitive, or extended email, message, or voice-note communication that goes beyond standard Programme support, including attempts to obtain special treatment, renegotiate agreed terms, repeatedly challenge assessment outcomes, or require individual mentoring outside the agreed support channels

Where communication falls outside standard Programme support, I may offer additional support as paid mentoring or consultancy at my standard professional rate.

You will always be notified in writing before any communication is treated as chargeable, including the applicable rate, and you may choose whether to proceed.

18.3 Consequences of breach

If you breach this clause, I reserve the right to take one or more of the following actions:

(a) issue a written warning
(b) restrict communication channels
(c) remove you from group spaces, calls, communities, or support channels
(d) suspend or terminate access to the Programme, certification process, assessment process, licence benefits, materials, portal access, or practitioner status
(e) refuse future participation in my services or programmes
(f) suspend or permanently refuse certification or licence status where required to protect professional standards, safety, or the integrity of the Programme
(g) invoice chargeable mentoring or consultancy time where you have been notified in writing that further communication falls outside standard support and you choose to continue
(h) take legal action where reputational, financial, operational, intellectual property, or other harm is caused

Where removal, suspension, termination, or revocation is due to your breach, misconduct, non-payment, or failure to comply with this agreement, no refund will be due except where required by law.

Any outstanding fees, invoices, or chargeable time arising under this clause remain payable and enforceable under clause 5, including the chargeback and recovery provisions.

All actions taken under this clause will be reasonable and proportionate in the circumstances.

18.4 Right to provide feedback

Nothing in this agreement prevents you from:

(a) providing factual, honest feedback based on your personal experience
(b) expressing a genuine opinion in good faith
(c) raising a legitimate complaint through appropriate legal, regulatory, or professional channels
(d) complying with any legal obligation

18.5 Constructive resolution

If you have concerns or complaints about the Programme, certification, assessment, licence, or professional relationship, you agree to raise them with me in writing first so that I have a reasonable opportunity to respond and seek resolution.

This does not prevent you from exercising any statutory rights which cannot be excluded by law.

19 Communication guidelines and support boundaries

19.1 Standard support channels

During the Programme, standard support is provided through the official support channels, which may include:

(a) official group discussions
(b) live group Zoom calls
(c) course portal resources
(d) FAQ sections
(e) any other support channel I specify in writing

19.2 Reasonable contact

Standard support includes reasonable questions relating to the Programme content, certification requirements, access issues, and clarification of materials.

Standard support does not include unlimited private mentoring, repeated review of the same issue, detailed case-by-case client supervision, business coaching, assessment appeals outside the agreed process, or extended email or message exchanges.

19.3 Additional support

If you require support beyond the standard support channels, paid mentoring or supervision may be offered.

You will always be informed in writing before any support is treated as chargeable, giving you the choice to continue with paid support or stop the request.

19.4 Boundary breaches

If communication becomes excessive, repetitive, hostile, unreasonable, or outside the scope of standard support, I may:

(a) redirect you to the appropriate support channel
(b) limit responses to agreed channels
(c) offer paid mentoring or supervision
(d) restrict access to communication channels
(e) suspend or remove access where the behaviour amounts to a serious or repeated breach

These boundaries exist to protect fair access to support, the learning environment, and professional standards for all students.

20. Accreditation & Certification Requirements

To obtain certification as a Subconscious Programming with Inner Self Mastery™ Practitioner, you must complete the following steps within 12 months of completing your training. This extended timeframe accounts for work-life balance and varying practice speeds.

To achieve certification, you must complete:

20.1 Client Session Requirements
• Complete 25 client sessions, working with at least 12 different clients.
• Each session must last between 60–90 minutes.
• Keep a detailed client session log, including date, session length, client age, issue addressed, and client outcomes.

20.2 Case Study Requirements for ISM Certification
You must submit a total of four case studies to complete the certification process. This includes:
• Two client case studies
• One personal case study
• One video case study based on a recorded session with another student

All case studies must be submitted within 12 months of completing the training.
Rather than repeating the full case study guidelines here, please refer to the official requirements published on my website:
https://masteryourfuture.co.uk/casestudy-requirements/

This page includes details on structure, word counts, session length, formatting, and submission instructions and guidelines. Please review the case study requirement page carefully before submitting your case studies. If your submission does not meet the stated requirements, a resubmission fee may apply. Resubmission, reassessment, additional marking, additional mentoring, refresher training, or late review may be chargeable. Any applicable fee will be confirmed before the additional work is carried out. It’s essential to adhere to the case study terms and conditions to maintain the integrity of the certification process and prevent unnecessary delays.

Failure to meet the submission requirements or missing the deadline may result in the need to attend a refresher training before becoming eligible for certification.

20.2.1 Important Notice on Email & Messages Queries
If you send repeated or excessive emails or messages about information that has already been provided (e.g. via the student portal, official documents, group calls, FB group or the course website…etc), responses may be considered outside the scope of standard student support. At Eda Hardy’s discretion, further replies may be treated as individual mentoring and charged at her standard 1:1 rate. Students will be notified in writing before any message or support request is reclassified as chargeable.

20.3 Submission Deadline
All case studies and requirements must be submitted within 12 months of completing the training.
• If more than 12 months have passed since your training, your trainer may require you to attend a chargeable refresher course before accepting any case study submissions.
• Complete 100% of the course content, ensuring a thorough understanding and engagement with all provided materials.
• Watch every video recording in the portal, including weekly group recordings.
• Complete all module assessments in Gurucan, which includes:
 – Multiple-choice questions
 – Practical assessments
 – Detailed responses to feedback questions

20.4 Final Practical Assessment (Live-Free)
You may complete your final assessment live during the designated assessment day at the end of the cohort. This option is included in your certification and does not carry any additional fee. You can work with another student or a client (ideally not a close friend or family member, as this can compromise neutrality and lead to relational complications).

20.4.1 Final Practical Assessment Policy
The final practical assessment is a mandatory component of the Subconscious Programming with Inner Self Mastery™ Protocol Certification Programme. This assessment is scheduled on the last day of each cohort. Participants must conduct a 90-minute live session with a fellow student or chosen person, observed and evaluated by the trainer, Eda Hardy.

20.4.2 Final Practical Assessment Scheduling and Fees
• Cohort Assessment Day: Participation in the scheduled cohort assessment day (held on the final day of training) is included in your programme fee. At least four students must take the assessment on that day for the session to proceed. If we don’t have enough students, the assessment might be postponed to another date.
• Missed Cohort Assessment: If you choose not to attend the official assessment day, your assessment will not be rescheduled for free. It will be treated as a private 1:1 session and charged at Eda Hardy’s standard private mentoring session rate.
• Integration Day Option: If you are unable to attend the cohort assessment day, you may complete your assessment during an Integration Day (subject to availability and fee). This session can also be used to record your video case study.
• Assessment Retakes: If you do not pass your first assessment, you may retake it during a future Integration Day. This will also be subject to availability and an additional fee.
• Important: No free individual or ad-hoc assessments will be arranged outside of these scheduled options. This is to protect the trainer’s time and maintain fairness across all students.

20.5 Reflective Journal
• You are encouraged to compile a reflective journal documenting your learning journey, practical session insights, and reflections on both client and personal case studies.
• Include reflections on course prompts, practical challenges, and breakthroughs.

20.6 Client Log
• Maintain and share a client log documenting at least 25 client hours and submit it to Eda Hardy.
Each logged session should be between 60–90 minutes.
Submit a summary of your 25 sessions, including:
• Session date
• Client age (or age range)
• Presenting issue
• Duration of session
• Key outcomes or shifts observed

20.7 Peer Practice Sessions
You must complete 6 peer sessions with fellow certification students:
– Give three sessions
– Receive three sessions
You will submit one case study based on the session you gave after passing your exam, using the same format as your other case studies.
Please review the full guidance at:
https://masteryourfuture.co.uk/casestudy-requirements/

20.8 Course Completion Requirements
You must complete 100% of the course content, including:
• All training videos and weekly call recordings
• All assessments on Gurucan:
 o Multiple-choice quizzes
 o Practical assignments
 o Written reflection questions

Optional Testimonial Submission
Participants are welcome to submit a written or video testimonial after completing the programme. By submitting a testimonial, you grant permission for it to be used in marketing, promotional materials, or published on Eda Hardy’s website and social platforms. Submission of a testimonial will be treated as your consent to use it for these purposes, unless you state otherwise at the time of sharing.

20.9 Attendance Requirement
• If you are unable to attend a live group training session, you can catch up by watching the recording. I recommend attending at least 50% of the group calls to ensure you fully understand the subject and have the opportunity to ask questions.

20.10 Additional Requirements
At Eda Hardy’s discretion, you may be asked to complete additional:
• Case studies, practice sessions, further client work or mentoring sessions
This will depend on your progress and needs as a practitioner.

20.10.1 Mentoring Support for Client Case Studies
As you begin applying the protocol with real clients, it’s normal to have questions or feel unsure about what to focus on. While I cannot offer case-by-case guidance through email or messaging, I do offer discounted 1:1 mentoring sessions to support your growth.
These sessions are designed to help you think like a practitioner — identifying patterns, understanding root causes, and applying the protocol with confidence and clarity.
Before booking a mentoring session, please ensure you:
• Have sent your client the questionnaire to gather their history, current issues, and core beliefs
• Know when their issue first began and any contributing factors
• Have reviewed and organised your notes using the forms provided during training

This preparation helps us use our time effectively and supports you in building strong case management skills.
To book a 60-minute mentoring session (chargeable), please message Eda Hardy directly.

Schedule 1: Programme Specification

The Training Programme includes:

• 12 self-study modules
• Weekly live group Zoom calls (with replays available)
• A final virtual group live assessment held on the last day of the cohort.
• 12-month access to the student portal and training resources.
• Certification and accreditation pathway for students who meet all requirements and pass assessments.

 

Schedule 2: Trade Marks
The following trade marks are owned by Eda Hardy and are protected as part of the Inner Self Mastery™ Certification Programme:

• Inner Self Mastery™ Protocol
• ISM™ Protocol

 

Schedule 3: Ongoing Yearly Licence Fee and Benefits

Ongoing Yearly Licence Fee: £350

To activate and maintain your certification after completing the accreditation process, you need to pay the first-year licence fee of £350 within 7 days of completion. Without payment, your certification and access to benefits will not be granted

Exclusive Benefits Included (Total Value: £9,540):

• Featured Listing on Eda’s Website
  Boost your visibility and credibility with a listing on Eda’s website. (Value: £1,000)
• Q&A Sessions
  Access three hours of live group sessions annually for personalised guidance and updates. (Value: £400)
• Discounted Student Rate for Practice & Integration Days
  Special pricing reserved for certified students. (Value: £300)
• Ongoing Updates
  Regular updates, new materials, and tools to keep your practice current. (Value: £400)
• Private Community
  Exclusive group to share insights and receive ongoing support. (Value: £555)
• Priority Access & Discounts
  Get early access and exclusive offers for future programmes and events. (Value: £444)
• Discounts on Eda’s 1:1 Private Coaching Calls
  Significant savings on private coaching and mentoring. (Value: £4,444)
• Access to Student Portal and Resources for 12 Months
  Continued access to training materials, replays, and templates. (Value: £997)
• Opportunities to Work with Referred Clients
  From time to time, I may refer enquiries to licensed practitioners where appropriate. Referrals are not guaranteed and depend on client suitability, availability, practitioner conduct, and my discretion. (Value: £1,000)

Total Value of Benefits: £9,540
Annual Licence Fee: £350

Late Payment Consequences:

• Removal from Eda’s website (masteryourfuture.co.uk) and student portal
• Revocation of accreditation and certification, prohibiting use of titles such as Subconscious Programming with Inner Self Mastery Practitioner
• Loss of access to the Facebook group, portal content, Q&A sessions, practice days, and all exclusive benefits
• Late payments incur interest at 4% per annum above the base rate of HSBC Bank plc, accruing daily from the due date until payment is received in full
• Reinstatement of access and accreditation may only be granted once full payment (including interest) is received and is subject to Eda Hardy’s approval
• Annual Increase: The licence fee may be adjusted annually in line with inflation and UK interest rates. Notice will be provided in advance
• Respect for the Method: The Inner Self Mastery Protocol™ reflects over a decade of research and more than £190,000 invested in development. All materials must be used respectfully and in accordance with this agreement

By registering with Eda Hardy’s Subconscious Programming with ISM protocol certification program, you confirm that you accept these Terms and Conditions.

Please note that all rights are reserved. No part of this document may be reproduced, distributed, or transmitted in any form or by any means, including photocopying, recording, or other electronic or mechanical methods, without the prior written permission of Eda Hardy. This material is for personal use only and may not be used for teaching purposes, shared with others, or publicly disseminated in any form, either in whole or in part.

Unauthorised use, reproduction, or distribution of this material constitutes a breach of intellectual property rights and may lead to legal action under UK copyright law.

© Master Your Future 2026